At SUPERCUBE, unlike many other UK-based venues, you do not need to put down the full amount in order to book. Instead with us you just need to put down a small deposit in order to confirm a booking.  However, because of this policy deposits are 100% non-refundable in any and every case . This is simply because we promise, from the moment you make your booking, to turn away other customers in light of your booking, even though the room charge for the session booked has not yet been paid in full.

However, if after you make a booking, something comes up and you need to cancel or
rearrange then we can do that free of charge provided it is done more than 1 week
before the original booking
is due to take place and we have availability for the
change. If you have to cancel and give more than 72 hours notice then we can save
100% of your deposit as credit for next time you come in, however this credit cannot
be used as a deposit for a new booking. Less than 72 hours notice then unfortunately
the deposit will be lost entirely. (From 14 July 2020 these conditions have additional information in relation to Covid-19 in the paragraph below)
Even though we would always be reluctant to do so, we also reserve the right to
charge for any and all damages made to either the venue, our equipment or
songbooks by any malicious or excessively careless behaviour.
We are a licensed venue and under licensing laws have a duty of care to our
customers.
As such we reserve the right to refuse entry to, or to eject from the
premesis at any time, any individuals or groups who are excessively drunk, and no
refund will be given on any deposit or room fees paid.
Please note bringing your own food, soft drinks and alcoholic beverages into any of our venues is not permitted.
Additional terms during Covid-19 re-opening. This section of the terms has been added on 14 July 2020 and applies to all bookings made on or after that date. If a roll back of Covid-19 lockdown relaxations occurs (e.g. due to a second wave or local outbreak) then any affected bookings are entitled and welcome to have their full deposit refunded to them. Additionally, all bookings made in this period confirm that they are aware of the current Government guidance on social distancing as it stands on the date of their booking and agree to abide by the current guidance while in the venue. Until further notice bookings can only be formed of a single household (or an extended household). For more information on what the current rules are in regards to households and extended households please visit the Scottish Government website. By agreeing to our terms, customers also consent to having their details passed on to the relevant authorities should it be required, i.e. due to the Scottish Government’s test and protect programme. All groups will be asked to confirm that they agree to these terms on entry and in the unfortunate case where they refuse to abide with the current social distancing guidance then they will be denied entry and no refund will be made for the booking.